Capable Koala
Your team already works in monday.com. Your phone system is where they talk to customers. Capable Koala connects the two, so every call becomes data your team can act on inside the boards they use every day.
We build and maintain dedicated monday.com integrations for four business phone systems, with more on the way.
What a phone integration gives you
- Automatic call logging. Inbound and outbound calls are written to your boards with duration, time, direction and caller details. No manual data entry.
- Caller identification. Match incoming callers to contacts in your monday.com CRM, so your team answers with context.
- Click to call. Dial straight from a board instead of copying numbers between apps.
- Call-triggered automations. Notify an account owner when a key contact calls, update statuses after calls, and route follow-ups automatically.
- Reporting. Call activity becomes board data, so your existing monday.com dashboards can report on it.
Feature support varies by phone system. Each integration page lists exactly what it does.
Supported phone systems
Capable 3CX Integration
Connect 3CX to monday.com: log every call with full CDR data, identify callers with CRM lookup, and automate workflows. No native integration required.
- Identify callers with CRM contact lookup
- Log every call with full CDR data
- Capture transcriptions, recordings and sentiment
- Trigger monday.com automations from calls
Capable Dialpad Integration
Connect Dialpad to monday.com for one-click calling, automatic call logging, contact sync, reporting and call-triggered automations, right in your boards.
- Click-to-call from your boards
- Automatic call logging into activities
- Real-time contact sync
- Call reporting inside monday.com
Capable PBXware
Connect Bicom PBXware to monday.com. Per-board number prefixing today, with CRM caller lookup and automatic call logging coming soon. Join the waitlist.
- Per-board number prefixing, live today
- CRM caller lookup, coming soon
- Automatic call logging, coming soon
- The only PBXware to monday.com bridge
Capable Aircall Integration
Go beyond Aircall's free monday.com integration: real-time contact sync, complete call logging, reporting and automations the native app can't offer.
- Real-time contact sync
- Complete call logging
- In-board call reporting
- Features beyond the free native app
Setup guides
Each integration has a step-by-step guide covering setup, capabilities and limitations:
- 3CX + monday.com Integration: The Complete Guide
- 3 Ways to Integrate 3CX with monday.com (Compared)
- Dialpad + monday.com: Click-to-Call & Call Logging Setup
- PBXware + monday.com Integration Guide
Using a different phone system?
We are actively expanding the range of phone systems we support. If your business runs on RingCentral, Zoom Phone, Microsoft Teams Phone, Webex, Vonage or another platform, tell us what you need. Integrations get prioritised by demand, and we also build custom monday.com integrations for teams with specific requirements.
Want to see any of the integrations live first? Book a call and we will walk you through it.